Refund Eligibility: We take customer satisfaction very seriously. If you are not satisfied with your purchased ceramic blank mug, you can apply for a refund within 14 days of receiving the product. The product to be refunded must be unused and in its original packaging.

Quality Issues: If the product you received is defective, damaged, or does not match the product you ordered, please contact our customer service team within 48 hours of receiving the product. We will provide a refund, exchange, or partial compensation plan based on the situation.

Return Process:

Please submit a refund application through the customer service contact information or official website, providing the order number and details of the relevant issue.

Customer service will review your application and respond within 2 business days.
If approved, please send the product to be returned to our designated address, and the shipping fee will be borne by the customer, unless the return is caused by quality issues.
Refund Processing: Once we receive the returned item and confirm that it is eligible for a refund, we will process the refund within 2 business days. The refund will be returned to the original payment method used when you paid.

Situations that are not eligible for a refund:

Used or damaged items.

Items that have exceeded the refund request period (14 days).
Customized or personalized products (such as mugs with printed or personalized designs) are not refundable once sold.
Additional information: It is recommended to keep the mailing receipt when returning the item for future reference.

If you have any questions or need further assistance, please feel free to contact our customer service team and we will provide you with support and answers as soon as possible. Thank you for your trust and support of us www.floatbathtoys.com!