Shipping Area: We currently offer delivery services throughout the UK, including England, Scotland, Wales and Northern Ireland. Some remote areas may require additional delivery fees and times, please confirm whether your postcode is applicable during checkout.
Processing Time: All orders will be processed within 2 working days after payment is confirmed. Once processed, you will receive a confirmation email with tracking information.
Delivery Method: We work with a number of well-known logistics and delivery companies, including DPD, Royal Mail and Hermes, to ensure that you can get reliable and timely delivery services. The specific delivery method will be arranged according to the order weight, destination and customer selection.
Delivery Time:
Standard Delivery: Usually delivered within 5 working days.
Expedited Delivery: Optional express delivery services usually deliver within 2 working days, and the cost will be displayed at checkout.
Shipping costs: Shipping costs are calculated based on the order amount, volume, and delivery address. You will see the shipping cost details at checkout.
Package Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your package in real time on our logistics partner’s website.
Lost or damaged packages: If you do not receive your package within the normal delivery time, or find that the package is damaged when you receive it, please contact our customer service team immediately, and we will help you confirm the problem and take appropriate measures.
User Responsibility: Please ensure that the delivery address you fill in is accurate. If the delivery is delayed or lost due to an incorrect address, the additional costs incurred will be borne by the customer.
If you have any questions about our shipping terms or need further assistance, please feel free to contact our customer service team. Thank you for choosing our e-commerce website, we look forward to providing you with quality service!
Email:eu.taxhelp@floatbathtoys.com
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